Average Reviews:
(More customer reviews)Gunther and Hawkins do excellent worik in reframing TQM into a human service perspective. Following a comprehensive overview of the principles of TQM the authors present actual cases of human service organizations utilizing TQM. the authors epilogue and guide for implementation are valuable adjuncts for any TQM initiative. This text is must reading for human service managers.
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...a book of experiential exercises written to enhance the knowledge and skill base of human service managers of the various tools used in total quality management.
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